Refund and Exchange Policy – SAComfort.com

Effective Date: 21-02-2024

Thank you for shopping at SAComfort.com. We appreciate your trust in our products. If you are not entirely satisfied with your purchase, we’re here to help.

**Refund and Exchange Overview**

Our refund and exchange policy is designed to ensure your satisfaction with our products. Please read the following guidelines carefully.

**Eligibility**

To be eligible for a return or exchange, please ensure the following:

– Your item must be unused and in the same condition as received.

– The item must be in its original packaging.

**Custom-Made Pieces**

All custom-made pieces are non-refundable.

**Exchange Policy**

We offer a 14-day exchange policy. Please note that we only exchange items that are sealed in their original packaging.

**Refund Process**

If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange. To initiate the return process, please provide a receipt or proof of purchase.

Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a specified period.

**Late or Missing Refunds**

If you haven’t received a refund, please check your bank account and contact your credit card company. If the issue persists, reach out to your bank. For further assistance, contact us at webmaster@sacomfort.com.

**Sale Items**

Only regular-priced items are eligible for refunds; sale items cannot be refunded.

**Exchanges**

We only replace items if they are defective or damaged. To exchange an item, send us an email at webmaster@sacomfort.com and mail your product to 235 Jerusalem St, Asiatic Bazaar, Pretoria, 0183.

**Shipping Returns**

To return your product, mail it to 235 Jerusalem St, Asiatic Bazaar, Pretoria, 0183. You are responsible for paying your own shipping costs; these costs are non-refundable.

Consider using a trackable shipping service or purchasing shipping insurance for more expensive items. We do not guarantee receipt of your returned item.

**Contact Information**

For questions related to refunds and returns, please contact us at webmaster@sacomfort.com.

Thank you for choosing SAComfort.com. We appreciate your business.